ReedyFlex Studio ("ReedyFlex", "we", "us", or "our") is committed to protecting the privacy of every person who interacts with our website, services, or studio. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have.
This policy is drafted in line with the Digital Personal Data Protection Act, 2023 (India) and applicable international standards for small-studio operations.
01 · Information we collect
Information you provide directly
When you fill out a form on our website, send us an email, or engage our services, we may collect the following:
- Full name and preferred name
- Email address, phone number, and WhatsApp number
- Business name, website, and social profiles
- Project brief information and supporting assets you share
- Billing address (for Indian clients, if applicable)
- Any other information you voluntarily provide in correspondence
Information collected automatically
When you visit reedyflex.site, our hosting provider automatically logs technical information, including:
- IP address and approximate location (city / country level)
- Browser type, version, and device type
- Pages visited, time spent, and referring website
- Anonymous analytics data (via privacy-respecting analytics)
02 · How we use your information
We use the information collected only for the purposes set out below:
- Responding to enquiries: To reply to contact form submissions and email enquiries within one business day.
- Delivering services: To scope, quote, and deliver design work, including issuing invoices and maintaining project records.
- Business operations: To maintain statutory accounting records and meet our tax obligations under Indian law.
- Communication: To send project updates, file deliveries, invoices, and — with your explicit consent — occasional studio updates (no more than once per quarter).
- Improving our website: Anonymous analytics help us understand which pages are most useful and where the experience can be improved.
We do not sell, rent, or trade your personal information with third parties for marketing purposes, ever.
03 · How we share information
We share information with third parties only in these specific situations:
- Service providers: Payment processors (Razorpay), email service (Google Workspace), and cloud storage (Google Drive) — all of whom are bound by their own privacy policies and data protection agreements.
- Tax authorities: As required under Indian law for GST filings and income tax compliance.
- Legal requests: If we receive a valid court order or lawful request from an authorised authority, we will comply.
- Portfolio display: We may showcase completed project work in our portfolio unless you request otherwise in writing. Client names and high-level project descriptions may be included — never private business information or personal details beyond what you've already published publicly.
04 · How long we keep information
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law:
- Enquiry data: 12 months from last contact, then deleted.
- Active project records: For the duration of the engagement plus 36 months for file recovery purposes.
- Invoices and tax records: 8 years, as required under Indian tax law.
- Marketing subscribers: Until you unsubscribe, then removed within 30 days.
05 · Your rights
Under the DPDP Act and generally applicable privacy principles, you have the following rights regarding your personal information:
- Right of access: Request a copy of personal data we hold about you.
- Right to correction: Ask us to correct inaccurate or incomplete information.
- Right to erasure: Request deletion of your data (subject to statutory retention requirements).
- Right to withdraw consent: At any time, for any processing based on consent.
- Right to grievance: Raise a concern and have it addressed in a reasonable timeframe.
To exercise any of these rights, email hello@reedyflex.site with the subject line "Privacy Request". We will acknowledge within 7 days and respond substantively within 30 days.
06 · Data security
We take security seriously despite being a small studio. Our practical measures include:
- Encrypted connections (HTTPS) on all pages of our website.
- Two-factor authentication on all business accounts.
- Cloud services with industry-standard encryption at rest and in transit.
- Restricted access to client data — only the working designers can see project files.
- Regular backups stored separately from working files.
No system is perfectly secure. If we ever discover a breach affecting your data, we will notify you within 72 hours and cooperate with authorities as required.
07 · Cookies & tracking
Our website uses minimal cookies — only what's necessary for the site to function, plus optional analytics to understand general usage patterns. For a full explanation, see our Cookie Notice.
08 · International transfers
Some of our service providers (such as Google) store data outside India. Where this happens, transfers are made under standard contractual clauses or equivalent safeguards. We will update this section if the DPDP Act's specific cross-border provisions change.
09 · Children
Our services are aimed at businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please email us and we will delete it promptly.
10 · Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the website and, where we have your email, directly. The "Last updated" date at the top indicates the current version.
11 · Contact & grievance officer
For any privacy-related question, request, or concern:
ReedyFlex Studio
No. 375, 9th Main Cross, 100 Feet Road,
Indiranagar, Bengaluru, Karnataka 560038, India
Email: hello@reedyflex.site
Phone: +91 87679 24738
For DPDP Act grievances specifically, address correspondence to the Grievance Officer at the email above. We aim to acknowledge within 7 days and resolve within 30.